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Conflict Management Trainer Course — professional training UK

Conflict Management Trainer Course

Accredited SafeCert Level 3 Award

2 Days
Accredited
£395 + VAT

Last Updated:

Conflict Management Trainer Course Overview

Conflict management trainer course participants practising de-escalation and conflict resolution techniques UK

This accredited Conflict Management Trainer Award is designed for professionals who want to teach de-escalation techniques, personal safety strategies, and conflict resolution skills in healthcare, security, retail, education, and social care settings.

Upon completion, you will receive a SafeCert Level 3 Conflict Management Trainer Award and a complimentary PDLSG teaching qualification, enabling you to deliver accredited conflict management training and issue certificates to your delegates.

The course is available at venues across the UK and via live Zoom. In-house delivery is available for organisations with 6 or more delegates.

What You'll Learn on the Conflict Management Trainer Course

Conflict Management Legislation and Employer Duties
Understanding Conflict and Aggression
Communication and De-escalation Techniques
Personal Safety and Lone Worker Strategies
Non-verbal Communication and Body Language
Post-incident Support and Reporting
Training Delivery Techniques
Assessment and Certification Processes

Who Should Attend the Conflict Management Trainer Course

Healthcare Workers and NHS Staff
Security Officers and Door Supervisors
Retail and Customer Service Managers
Teachers and Education Staff
Social Workers and Housing Officers
Mental Health Professionals
Prison and Custody Officers
Any Professional Dealing with the Public

Available Course Dates

Conflict Management Trainer course booking

Conflict Management Trainer Booking

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Why teach Conflict Management?

Work-related violence and aggression affects hundreds of thousands of workers every year. Qualified conflict management trainers are essential in healthcare, security, retail, and education.

688,000

Workers experienced work-related violence in 2022/23

1.8 million

Working days lost annually due to work-related violence

44%

Of NHS staff reported experiencing physical violence from patients or the public

95%

Of conflict situations can be resolved without physical intervention with proper training

Source: HSE / NHS Staff Survey 2023

Why Choose Abertay Training for Your Conflict Management Trainer Qualification

Recognised Qualification

Accredited course meeting UK regulations. Accepted by employers across the UK.

Complete Training Resources

Full trainer pack including PowerPoint presentations, delegate workbooks, and assessment forms.

Expert Instructors

Learn from experienced professionals with extensive backgrounds in their specialist field and adult education.

Flexible Locations

Available at 10+ UK venues and fully online via live Zoom. In-house training available for groups of 6 or more.

Conflict Management Trainer Course FAQs

Conflict management training in the UK is underpinned by the Health and Safety at Work Act 1974, the Management of Health and Safety at Work Regulations 1999, and NICE guideline NG10 on violence and aggression in healthcare settings. Employers have a legal duty to assess and manage the risk of violence and aggression at work.
Conflict management training is essential for anyone who deals with the public or works in high-pressure environments, including healthcare workers, security staff, retail employees, teachers, social workers, housing officers, and customer service staff. Any role where there is a risk of verbal or physical aggression benefits from this training.
De-escalation is a set of techniques used to reduce the intensity of a conflict before it becomes physical. It includes verbal communication strategies such as active listening, empathy, calm tone of voice, and non-threatening body language. Effective de-escalation can resolve most conflict situations without the need for physical intervention.
Your Conflict Management Trainer certificate is valid for 3 years from the date of issue. Conflict management guidance and best practice evolve regularly, so renewal training ensures your knowledge and techniques remain current and legally compliant.
Yes — the SafeCert Level 3 Conflict Management Trainer Award is recognised by NHS Trusts and healthcare organisations across the UK. It qualifies you to deliver conflict management training to staff in any healthcare setting, including hospitals, GP surgeries, mental health units, and community care services.
Conflict management focuses on prevention, de-escalation, and verbal intervention to resolve situations before they become physical. Restraint training (such as PMVA — Prevention and Management of Violence and Aggression) covers physical intervention techniques as a last resort. The two disciplines are complementary but distinct qualifications.
Any physical intervention must be reasonable, proportionate, and necessary in the circumstances. It must be documented and reviewed. The use of force is governed by the Criminal Law Act 1967, the Human Rights Act 1998, and the Mental Health Act 1983 in healthcare settings. Trainers must ensure delegates understand the legal framework before teaching any physical techniques.
The Conflict Management Trainer course is available at venues across the UK including London, Birmingham, Manchester, Bristol, Newcastle, Cardiff, Edinburgh, Glasgow, and Belfast. The course is also available via live Zoom for delegates who prefer online learning. In-house delivery is available for organisations with 6 or more delegates.

What Our Students Say

4.8(5 verified reviews)
✓ Verified

"Excellent course, very well structured and the trainer was knowledgeable and engaging. I feel fully prepared to deliver training in my workplace."

Sarah Mitchell

HR Manager, NHS Trust

Edinburgh · November 2024

✓ Verified

"Outstanding training experience. The practical elements were particularly valuable and I now have the confidence to train my colleagues effectively."

James Robertson

Health & Safety Officer, Construction Ltd

Glasgow · October 2024

✓ Verified

"Very professional and thorough. The course exceeded my expectations and I would highly recommend Abertay Training to anyone looking to become a qualified trainer."

Emma Thompson

Team Leader, Care Home Group

Dundee · September 2024

✓ Verified

"Great course content and delivery. The materials provided are excellent and will be very useful when I deliver training to my team."

Michael Chen

Operations Manager, Manufacturing Co

Aberdeen · August 2024

✓ Verified

"Brilliant experience from start to finish. The online booking was easy, the venue was excellent, and the training itself was first class."

Lisa Anderson

Training Coordinator, Local Authority

Perth · July 2024

Venue Information

Choose your preferred training location. All venues offer the same high-quality course with full certification.

Online Zoom

Location

Learn from anywhere in the UK

Contact

0333 500 5000

Course Hours

10:00 AM - 4:30 PM (2 days)

✓ Online Course Benefits

  • • No travel costs - save time and money
  • • Same Level 3 SafeCert certification
  • • Live instructor via Zoom (not recorded)
  • • All trainer resources included
  • • Interactive practical demonstrations
Online Zoom training session with professional instructor
Request a Quick Callback - One of our friendly team will be in touch within 2 working hoursConflict Management Trainer - Course Details and Dates - Click to view and download
Course Information
Duration2 Days
LevelSafeCert Level 3
Price£395 + VAT
Certificate3 Years
DeliveryClassroom / Zoom
EXCELLENT
Based on 113 reviews
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Jim McHale
19 April 2026
Highly recommended training course Excellent First Aid Trainer Course in Glasgow, would definitely recommend this to all. Peter was great at putting everything across and answ…
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Resources
HSE — Work-related ViolenceNICE NG10 — Violence and AggressionGov.uk — Violence at Work Guidance

Accreditations

Abertay Training is accredited and certified by the UK's leading health, safety and quality bodies.

  • SafeCert Awards

    Abertay Training is an approved SafeCert Awarding Centre, delivering nationally recognised trainer qualifications accredited by SafeCert Awards — the UK's leading awarding body for health and safety training.

  • SafeCert CPD

    All Abertay Training courses are CPD (Continuing Professional Development) accredited by SafeCert, meaning delegates can count their training towards their annual CPD requirements.

  • IOSH Managing Safely

    Abertay Training is an approved provider of IOSH Managing Safely, the world's most popular health and safety qualification for managers and supervisors, awarded by the Institution of Occupational Safety and Health.

  • IOSH Working Safely

    Abertay Training is an approved provider of IOSH Working Safely, the internationally recognised health and safety qualification for all levels of the workforce, awarded by IOSH.

  • IFE Affiliate

    Abertay Training is an affiliate organisation of the Institution of Fire Engineers (IFE), confirming that our fire safety trainer courses meet the professional standards set by the IFE.

  • ISO 9001 Quality

    Abertay Training holds ISO 9001 Quality Management System certification, independently audited by ISOQAR and accredited by UKAS, demonstrating our commitment to consistent, high-quality training delivery.

  • ISO 14001 Environmental

    Abertay Training holds ISO 14001 Environmental Management System certification, demonstrating our commitment to minimising environmental impact across all our training operations.

  • ISO 45001 Safety

    Abertay Training holds ISO 45001 Occupational Health and Safety Management System certification, the international standard for workplace health and safety, independently audited by ISOQAR and accredited by UKAS.

  • Backcare Member

    Abertay Training is a Professional Member of Backcare, the UK charity for back and neck pain. This membership confirms that our manual handling and patient handling trainer courses meet Backcare's professional standards.

  • RoSPA Member

    Abertay Training is a member of RoSPA (Royal Society for the Prevention of Accidents), the UK's leading safety organisation, reinforcing our commitment to the highest standards of health and safety training.

Abertay Training holds ISO 9001, ISO 14001 and ISO 45001 certifications, is a SafeCert Approved Centre, an approved provider of IOSH Managing Safely and IOSH Working Safely, an IFE Affiliate, and a professional member of Backcare and RoSPA.

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